Privacy Policy

Effective Date: October 1, 2024

Arthrex Indianapolis (“we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our website, electronic communications, and business operations, including text messaging. This Privacy Policy explains how we collect, use, disclose, and safeguard information.

1. Information We Collect

We may collect personal information through our website, text messaging, email, and in the course of business relationships, including:

  • Contact Information: Name, email address, phone number, mailing address

  • Professional Information: Employer, job title, medical specialty, affiliated organization

  • Travel & Event Information: Flight details, hotel preferences, attendance confirmations, dietary needs, and related logistics for meetings, trainings, or medical education courses

  • Communication Information: Emails, text messages, call details, and related correspondence

  • Website Usage Information: IP address, browser type, device information, and limited analytics data

2. How We Use Information

We use personal information for legitimate business purposes, including:

  • Coordinating travel, meetings, trainings, and medical education events

  • Communicating operational, logistical, and administrative information

  • Supporting professional education and customer service

  • Maintaining compliance with legal, regulatory, and contractual obligations

  • Improving our services, website functionality, and internal processes

We do not sell personal information.

3. Text Messaging & Electronic Communications

By providing your mobile phone number to Arthrex Indianapolis, you consent to receive transactional and informational text messages related to travel coordination, event logistics, medical education, or business operations.

  • Message frequency varies

  • Message and data rates may apply

  • Messages are not marketing or promotional in nature

  • You may opt out at any time by replying STOP

We use third-party communication platforms to deliver messages and require those providers to protect information appropriately.

4. Cookies & Website Technologies

Our website may use cookies or similar technologies to ensure proper functionality and gather basic usage analytics. These technologies do not collect sensitive personal or medical information.

You may adjust browser settings to refuse cookies; however, some website features may not function properly.

5. Information Sharing

We may share information only as necessary and only with:

  • Trusted service providers (e.g., travel booking platforms, communication tools, website hosting providers)

  • Internal team members with a legitimate business need

  • Legal or regulatory authorities when required by law

All third parties are expected to maintain appropriate confidentiality and security safeguards.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse. While no system can guarantee absolute security, we continuously evaluate and improve our security practices.

7. Data Retention

Personal information is retained only for as long as necessary to fulfill business purposes or comply with applicable legal and regulatory requirements.

8. Your Rights & Choices

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where appropriate

  • Opt out of certain communications, including text messages

Requests may be submitted using the contact information below.

9. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on our website with the revised effective date.

10. Contact Information

If you have questions about this Privacy Policy or our information practices, please contact:

Arthrex Indianapolis
8310 Craig Street
Indianapolis, IN 46250
Email: hello@arthrex-indianapolis.com

This Privacy Policy applies to our website and business communications and is intended to provide transparency and clarity regarding how personal information is handled.